How do I redeem my UltraViolet™ Digital Copy?
It is simple. Once you have purchased your Ultraviolet™ DVD or Blu-Ray disc, look out for the Ultraviolet™ flyer inside the box. There you will find
details on how to redeem your Ultraviolet™ Digital Copy and your unique redemption code. BBC Worldwide has partnered with Flixster.com to offer
a quick and easy way to redeem and play your BBC UltraViolet Digital Copy.
In order to redeem your Ultraviolet™ Digital Copy will need to follow the following steps:
Access the BBC Ultraviolet website www.BBCUltraViolet.com from your PC or Mac computer and select the title of the Ultraviolet™ DVD or
Blu-ray you have purchased.
You will then be automatically re-directed to Flixster.com to complete the redemption process. If this is the first time you are redeeming a BBC Ultraviolet™ Digital Copy, you will be prompted to set up a Flixster account, but if you already have an account, just log in with your account details.
You will be prompted to link your Flixster account to UltraViolet™ and accept their terms and conditions. You will only need to do this the first time you redeem a title with Flixster.
You will be asked to enter the unique redemption code featured on the flyer.
Your UltraViolet™ Digital Library will then be automatically set up and your new programme made available to view.
You will only need to repeat steps 1, 2 and 4 for each subsequent BBC UltraViolet™ DVD and Blu-ray redemption.
The above steps cannot be done from a mobile or tablet device.
Whenever you are ready to watch the programme, select the title in your library and follow the onscreen instructions.
Which device do I use to redeem my Ultraviolet™ Digital Copy?
Currently you will only be able to redeem your UltraViolet™ Digital Copy on a computer (PC or Mac). At present, mobile devices are not supported for redeeming your programmes. Once your purchase is added to your UltraViolet™ digital collection, you will be able access and play it from your computer (PC or Mac) and compatible iOS or Android mobile device(s).
Accessing Flixster after redemption 
Go to Flixster.com to access Flixster from your browser on a PC or a Mac computer.
If you have a compatible iOS or Android mobile device, you can download the Flixster app from iTunes App Store or Android Market, simply log in with your Flixster login details. Your UltraViolet™ library will automatically synchronise and appear within the Flixster app. You will find it under “My Movies” or “Collection”. Remember to log in first!
Whether you are on a PC, Mac or a mobile device, Flixster allows you to stream or download to your device. Please read the “System Requirements” section below to check if your device or computer is compatible. Note that streaming or downloading from mobile devices may incur charges, so please check with your mobile provider. If you’re downloading to a mobile device, Flixster will check that you have enough space to do so.
If you are having issues with accessing Flixster, finding or playing your digital collection on Flixster, please go to http://support.ultraviolet.flixster.com to find on-page advice or request email support.
Why do I need both an Ultraviolet and a Flixster account?
You will need to set up a Flixster account so that you can access their service to redeem, view and play your BBC UltraViolet™Digital Library. Flixster will set up an UltraViolet™ account on your behalf during the sign up process. This will allow UltraViolet™ to keep a central permanent record of all your UltraViolet™ purchases, BBC and non BBC titles, irrespective of where you buy or redeem them from.
What’s the benefit of buying an Ultraviolet™ disc?
A free digital copy with your normal disc purchase is the ideal way to view your programmes from different locations and on different devices. Once you have claimed your digital copy, you can log on to the service and watch it anywhere with an internet connection (please be aware that when streaming or downloading content through 3G/4G or broadband your provider(s) may charge you. Please check with them first.).
You can also download your programmes on multiple portable devices and computers and watch them offline, useful if you are on the move or do not have a ready internet connection.
Are all BBC DVDs and Blu-ray discs Ultraviolet™?
No. Please look for the Ultraviolet™ Logo on the packaging to check if your disc comes with an Ultraviolet™ digital copy.
Do I have to purchase all of my UltraViolet™ discs from the same retailer?
Not at all. Titles you purchase from any participating UltraViolet™ retailer can be added to your Digital Collection. Always follow the instructions provided with your purchase.
Where can I find my UltraViolet Digital collection?
You can find your BBC UltraViolet Digital Collection by logging in to Flixster.com or the Flixster application on your mobile phone. Your Collection can be found either under “My Movies” or “Collection”.
When you redeem UltraViolet titles from other retailers, always make sure that you link the retailer account to UltraViolet. This will enable you to see all your UltraViolet titles in one place irrespective of where you have purchased or redeemed them. For example you could have redeemed a film with a US Studio and a programme with our partner Flixster. As long as you link your accounts to UltraViolet during the redemption process, you will be able to see both titles in Flixster.
System requirements
To stream programmes or watch them offline with the Flixster desktop player, you must have the following:
On your computer
The latest version of Adobe AIR, which you can download from http://get.adobe.com/air
PC
Windows XP, Vista, or 7.
The latest version of either of the following browsers: Internet Explorer, Firefox or Google Chrome
Mac
OS 10.6.8 or above (Snow Leopard) to download. You may be able to stream with earlier OS versions.
You must also have a 64-bit processor, which is standard on Macs produced after mid-2006. Incompatible models are anything with
"Intel Core Solo" or "Intel Core Duo" as the Processor Name in the hardware specs. Note that there is also a "Intel Core 2 Duo" that looks
similar, but is compatible.
The latest version of either of the following browsers: Safari or Firefox
On your phone or tablet
You will need the latest version of the Flixster application available from iTunes App Store or Android Market.
Apple
To play programmes on iOS (Apple mobile devices) you must have one of the following devices: iPhone 3GS, 4, or 4S; third or fourth
generation iPod Touch; or iPad 1, 2, or 3. You must be using iOS version 4.0 or above (5.0 and above for 3rd generation iPod Touch
and iPhone 3GS).
For security and stability reasons, we do not currently support streaming or downloading of programmes on jailbroken devices. You'll need
to update to an official iOS release to watch movies in your UltraViolet™ collection.
Android
Streaming is supported on:
Phones on OS versions 2.2 and above
Tablets on OS 3.1 and above
Google TV 2.0
Streaming is not fully supported on the following devices: HTC Glacier, HTC Desire HD (Ace), HTC Sensation 4G, HTC Vigor
(ADR6425LVW), HTC Holiday (PH39100), HTC Kingdom (PH44100) and LG Motion 4G (MS770). You can still attempt to watch
programmes on these devices; you can also visit Flixster.com to watch programmes on your desktop.
Download is supported on:
Phones on OS 2.3 and above
Tablets on OS 3.1 and above
Download is not currently supported on Google TV, Acer Iconia tablets and HTC phones on OS 4.x.
For security and stability reasons, we do not currently support streaming or downloading of programmes on rooted devices. You'll
need to update to an official Android release to watch programmes in your UltraViolet™ collection.
System requirements are subject to change.
Terms and conditions
To redeem this Digital Copy offer, you must enter the redemption code by the redemption deadline date provided on the disc and accompanying flyer. CODES ARE NOT FOR RESALE. Digital Copy includes streaming and 3 downloads. If the offer
is redeemed prior to the redemption deadline, the delivery of streaming and downloads is available at no additional charge for 3 years from the date of redemption. Offer includes Standard Definition Copy of the main feature only. Special
Features are not included. NOT COMPATIBLE WITH ALL DEVICES. Compatible devices are subject to change. System requirements are listed in the above section “System Requirements”.
Consumer must reside in the United Kingdom and have a Windows-based PC or Mac (C) computer, a high-speed Internet connection, a DVD-ROM drive, an UltraViolet(C) account and a Flixster(C) Account. You must be 18 years or older to create accounts.
Note: Neither BBC, BBC Worldwide nor any affiliate is responsible for maintaining UltraViolet Service. System Requirements are subject to change. Adobe, Apple, Google, Microsoft and Mozilla’s respective software each has additional system requirements. Windows, Windows Vista and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and/or other countries. Mac and Safari are trademarks of Apple Inc., registered in United States and other countries. Adobe, AIR and Flash are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Firefox is a trademark of the Mozilla Foundation, registered in the United States and/or other countries. UltraViolet and the UltraViolet Logo are trademarks used by the Authorisation of Digital Entertainment Content Ecosystem (DECE) LLC.
Where can I get more information about UltraViolet™?
Contact us
Technical support
If you’re having issues with redeeming a title, accessing Flixster, finding or playing your digital collection on Flixster, please go to http://support.ultraviolet.flixster.com to find on-page advice or request email support.
Get more information about your programme
If you have any questions regarding your BBC UltraViolet™ programme, please email us at UltraViolet@BBC.com